Frequently Asked Questions
Before contacting us, take a look at our Frequently Asked Questions as you may be able to find an answer to your query.
How can I place an order for a custom crystal 3D showpiece?
You can place an order for a custom crystal 3D showpiece by visiting our website and selecting the product, choosing the size, and uploading the photo you want to be engraved in the crystal. You can also specify any special instructions or preferences you have for the design.
What file formats are accepted for submitting the photo for my crystal 3D showpiece?
We accept high-quality image files in formats such as JPEG, PNG, TIFF, SVG, and BMP. You can upload the image while placing your order on our website.
What happens to the images I upload to customize my crystal?
We take the security of your personal information very seriously. We work with vetted professionals and have industry-standard security measures to protect your privacy. We only use the images you upload to create your custom crystal, and we do not use them for any other purpose. We do not share your images with any third parties, and we delete all images from our servers after your order has been fulfilled.
Can I preview my crystal 3D showpiece before it is produced?
Yes, we provide digital proof of your crystal 3D showpiece design before we proceed with production. This will give you an idea of how the final product will look, and you can request any changes or modifications at that stage.
Can I return the product if it is damaged?
In case of any damage, please contact us within 24 hours of receiving the product with an image/video showcasing the damage. If the damage is verified, the previous product will be exchanged with the same product with a similar design. Read our full Exchange & Refund Policy.
How long does it take to receive my crystal 3D showpieceafter I place an order?
The delivery time for your crystal 3D showpiece order depends on your location and shipping method. We offer standard and expedited shipping options to suit your needs. You can expect to receive your order within 3-5 business days with standard shipping and 48 hours with expedited shipping. International delivery usually takes 10 to 30 days.
Do you ship internationally?
Yes, we ship our crystal 3D showpieces worldwide. However, shipping times may vary depending on your location and customs regulations.
How is my crystal 3D showpiece packaged for shipping?
We take great care to ensure that your crystal 3D showpiece is packaged securely and safely for shipping. It will be placed in a protective box with cushioning material to prevent any damage during transportation.
Can I track my shipment?
Yes, we provide a tracking number for all our shipments. You can use this number to track the status of your shipment online and receive updates on its estimated delivery date.
What sizes are available for crystal 3D showpieces?
We offer crystal 3D showpieces in various sizes. The sizes available will be listed on our website, and you can choose the size that best fits your needs. View our Crystal collection from here.
What types of crystals do you use for your 3D showpieces?
We use high-quality optical K9 crystals for our 3D showpieces. This crystal is highly transparent, has a low refractive index, and has minimal distortion, resulting in a beautiful and realistic 3D effect.
How durable are crystal 3D showpieces?
Crystal 3D showpieces are highly durable and resistant to scratches and damage. However, they should be handled with care to avoid any impact or rough handling that may cause cracks or chips.
Can I order multiple crystal 3D showpieces with different designs?
Yes, you can order multiple crystal 3D showpieces with different designs. You can upload the images and specify the design details for each product while placing your order on our website.
